FREQUENTLY ASKED QUESTIONS?
KLARNA FREQUENTLY ASKED QUESTIONS
ARE THERE REQUIREMENTS TO USE KLARNA?
Yes, you’ll need:
-A US-issued debit or credit card
-To be 18+ years old
-A US billing address
-An SMS-capable phone number
HOW DO I SIGN UP?
If your basket is eligible for 4 interest-free payments with Klarna on kvdveganbeauty.com,
the option will be presented at checkout. After confirming your phone number, you’ll be sent an SMS message to confirm your identity. Then, you can set up
your payment method with Klarna and accept the terms of your payment plan.
WHICH PAYMENT METHODS ARE ACCEPTED?
Klarna currently accepts all major debit and credit cards (i.e., Mastercard, Visa, AMEX, Discover). However, prepaid cards are not accepted.
WHERE CAN I USE KLARNA?
Klarna is currently unavailable for shoppers residing in New Mexico and Hawaii. Klarna is not available in US Territories (excluding Puerto Rico) or for customers with APO/FPO/DPO addresses.
WHAT HAPPENS IF I DON'T PAY FOR MY ORDER?
Klarna will automatically attempt to collect payment for your purchase from the card
that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account. If you need extra time to make a payment, simply log into the Klarna app, go to the “Purchases” page, and select “Payment Options,” then “Extend due date.” If the automatic payment fails, Klarna will try again after seven days. If this
payment also fails, Klarna will make another attempt after a further seven days (14 days after the date of the first attempt). Your credit score will not be
impacted by using Klarna’s Pay in Four product even if you have failed to pay on time.
ARE THERE LATE FEES?
A late fee of up to $7 may be charged if an automatic payment cannot be collected. Please view Klarna’s terms+ conditions for full details.
WHERE CAN I LEARN MORE ABOUT KLARNA?
You can view Klarna's customer service page here.